Refund and Returns Policy

Effective Date: January 4, 2025

At HikePariz, we aim to ensure that you are fully satisfied with your purchase. If you are not completely happy with the products you’ve received, we offer a clear and fair refund and returns policy to provide peace of mind.

2.1 Return Eligibility

You may return items purchased from HikePariz within 30 days from the date of receipt under the following conditions:

  • The product is unused and in its original packaging.
  • The product is in resalable condition (undamaged, unaltered, and with all original parts, accessories, and instructions).
  • You have a valid receipt or order confirmation.

2.2 How to Return an Item

To return a product, please follow these steps:

  1. Contact us at info@hikepariz.net or call (803) 496-5367 to start the return process.
  2. Provide your order number, product details, and reason for the return.
  3. We will provide you with a return shipping label and further instructions on how to return your item.

2.3 Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the product is eligible for a refund, we will process your refund within 7-10 business days. The refund will be issued to your original payment method.

2.4 Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Products that have been used, damaged, or altered after receipt.
  • Custom or personalized items.
  • Clearance or final sale items.

2.5 Exchanges

If you would like to exchange an item, please contact us to check availability and initiate the exchange process. If the item is out of stock, we will assist you in finding a suitable replacement.

2.6 Shipping Costs

Shipping fees for returns are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped). For faulty or damaged products, we will cover the return shipping cost.

2.7 Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us immediately at info@hikepariz.net or call (803) 496-5367. We will arrange for a return and send you a replacement or process a full refund, including any shipping costs.

2.8 Final Sale Items

Some items may be labeled as “final sale” and cannot be returned or exchanged. Please review product details before purchasing.